[ Healthcare ]
Services
Product Design, UX Research, Design System
Timeline
16 Weeks
Platform
Web & Mobile App
Project Overview
Care Coordination Without The Paperwork
HealthSync needed a platform that could hold clinical rigour and everyday usability at the same time. Care teams were losing hours to duplicate data entry, and patients had no clear view of their own treatment journey.
We rebuilt the experience around a single shared timeline, so clinicians and patients finally see the same story.
The Challenge
Clinical Software That Fights Its Users
Existing tools were built for compliance first and people second. Dense forms, inconsistent terminology, and no mobile support meant the software was often abandoned at the point of care.
Key Challenges
Duplicate data entry across systems
No mobile access at bedside
Unclear patient-facing language
Fragmented appointment history
Slow record retrieval
Low patient portal adoption
Research & Discovery
Shadowing Care Teams In Practice
We observed clinicians across three departments and interviewed patients managing long-term conditions, mapping every point where information had to be re-entered or explained twice.
Research Activities
Clinical Shadowing
Patient Interviews
Workflow Mapping
Accessibility Audit
Terminology Review
Usability Testing
Of clinicians re-entered the same data daily.
Of patients could not find their next appointment.
Wanted results explained in plain language.
Our Solution
One Timeline, Shared By Everyone
[01] Unified Patient Timeline
Every visit, result, and note in one chronological view.
[02] Bedside Mobile App
Full record access and note capture away from the desk.
[03] Plain-Language Results
Clinical results paired with patient-readable summaries.
[04] Smart Scheduling
Appointment booking that respects care pathways.
[05] Accessible By Default
WCAG AA across every screen and state.
What The Client Said
Dr. Priya Raman
Clinical Lead
